English for Secretaries - Sample Outline

Areas of focus in this course include telephone communication, meeting and event organising, note taking, email, fax and letter writing, customer relations and topic areas essential for the day-to-day inter-company communication where English is the common language.







9:00- 10:50

Skill: Speaking / Listening
Professional profiles.
Language assessment.
Grammar review.
Fine-tune course content

Input: Vocabulary
Skill: Speaking
Welcoming & Entertaining
Clients. Hosting visits.
Identifying client needs.
Formal language. Style and register.

Telephone Language &
Skills. Speaking / Listening
Filtering incoming calls
Transferring calls
Diverting / Blocking unwanted calls
Apologising, making excuses, taking messages

Skill: Speaking
Dealing with difficult clients
Giving/ asking for opinions.
Turn-taking & interrupting.
Summarising & concluding.

Topic Lesson
Input: Vocabulary
Speaking / Listening / Writing
Multi Tasking:
Conference Organising.
Making travel arrangements
Dealing with Participants
Organising technical support

11:10- 12:00

Topic Lesson
Input: Vocabulary
Reading / Speaking
Managing Several Bosses

Input: Grammar
Interrogative forms
Reported speech

Videoed Simulation: Difficult phone calls
Authentic phone call practice.

Grammar review:
1st & 2nd Conditionals
Modal verbs
Making recommendations
Discussing cause and effect

Dealing with a crisis
Enlisting colleague assistance.
(Videoed Simulation)

12:10- 13:00

Skill: Speaking
Fluency practice, feedback and remedial work on grammar and pronunciation

Handling the visiting client.
Reporting back.

Performance, error analysis and group feedback.
Remedial Pronunciation

Skill: Writing
Business correspondence
Writing emails, from draft to corrected.
Responding to replies

Oral and written consolidation of week's vocabulary, function and grammar. Group Lunch


13:50- 14:40

Skill: Listening & Speaking.
Diary Making arrangements
Telephone messages

Skill: Listening & Writing
Minutes of the meeting.
From note to text

Input: Vocabulary
Skill: Speaking
Cross-cultural awareness
Taboos and good practice

Skill: Speaking & Listening
Corporate Entertaining
Welcoming, Small talk, Introductions, Looking after guests. Saying goodbye

Group viewing and discussion on performance.
Error analysis and oral feedback.

14:55- 15:45

Skill: Speaking
Cancelling, rescheduling and confirming

Writing reports
Editing: Rough draft, proofreading, corrections

Learner training: Using a mono-lingual dictionary, vocabulary files, storage and retrieval

Videoed Role play of above
Error analysis and feedback

Platinum Farewell Party:
Authentic Social English Practice

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