Learn English Worldwide! English for Secretaries, Personal Assistants and Administrative staff.

English for Secretaries, Personal Assistants and Administrative staff courses are offered at the following schools:

Areas of focus in this course include telephone communication, meeting and event organising, note taking, email, fax and letter writing, customer relations and topic areas essential for the day-to-day inter-company communication where English is the common language.







9:00- 10:50

Skill: Speaking / Listening
Professional profiles.
Language assessment.
Grammar review.
Fine-tune course content

Input: Vocabulary
Skill: Speaking
Welcoming & Entertaining
Clients. Hosting visits.
Identifying client needs.
Formal language. Style and register.

Telephone Language &
Skills. Speaking / Listening
Filtering incoming calls
Transferring calls
Diverting / Blocking unwanted calls
Apologising, making excuses, taking messages

Skill: Speaking
Dealing with difficult clients
Giving/ asking for opinions.
Turn-taking & interrupting.
Summarising & concluding.

Topic Lesson
Input: Vocabulary
Speaking / Listening / Writing
Multi Tasking:
Conference Organising.
Making travel arrangements
Dealing with Participants
Organising technical support

11:10- 12:00

Topic Lesson
Input: Vocabulary
Reading / Speaking
Managing Several Bosses

Input: Grammar
Interrogative forms
Reported speech

Videoed Simulation: Difficult phone calls
Authentic phone call practice.

Grammar review:
1st & 2nd Conditionals
Modal verbs
Making recommendations
Discussing cause and effect

Dealing with a crisis
Enlisting colleague assistance.
(Videoed Simulation)

12:10- 13:00

Skill: Speaking
Fluency practice, feedback and remedial work on grammar and pronunciation

Handling the visiting client.
Reporting back.

Performance, error analysis and group feedback.
Remedial Pronunciation

Skill: Writing
Business correspondence
Writing emails, from draft to corrected.
Responding to replies

Oral and written consolidation of week's vocabulary, function and grammar. Group Lunch


13:50- 14:40

Skill: Listening & Speaking.
Diary Making arrangements
Telephone messages

Skill: Listening & Writing
Minutes of the meeting.
From note to text

Input: Vocabulary
Skill: Speaking
Cross-cultural awareness
Taboos and good practice

Skill: Speaking & Listening
Corporate Entertaining
Welcoming, Small talk, Introductions, Looking after guests. Saying goodbye

Group viewing and discussion on performance.
Error analysis and oral feedback.

14:55- 15:45

Skill: Speaking
Cancelling, rescheduling and confirming

Writing reports
Editing: Rough draft, proofreading, corrections

Learner training: Using a mono-lingual dictionary, vocabulary files, storage and retrieval

Videoed Role play of above
Error analysis and feedback

Platinum Farewell Party:
Authentic Social English Practice

ESL Course Guide
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New Zealand
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