English for Tourism

The General English programme consists of interactive sessions designed to improve participants' ability in communicating effectively by developing their speaking, listening, reading and writing skills. Grammar, vocabulary and pronunciation will also be presented and practiced in relation to their real-life use.

The English for Tourism specialisation takes place over 10 lessons per week, and are normally held as an add-on to the General English programme.

During the English for Tourism programme participants will:

  • Study the language and behaviour related to customer service
  • Increase awareness of different expectations about customer service
  • Improve spoken communication skills both face-to-face and on the telephone
  • Increase the ability to interact with clients in writing
  • Build vocabulary related to tourism and hospitality
  • Learn about key concepts, trends, and issues in tourism

The programme will focus on a selection of the following topic areas and on any others which are relevant to participants' needs:

Pre-intermediate

  • Being friendly, helpful and polite in English
  • Dealing with enquiries
  • Taking booking
  • Organizing a trip
  • On the phone; enquiries, messages and complaints
  • Food and Drink: restaurant language; explaining dishes
  • Written correspondence: responding to enquiries; confirming bookings; avoiding mistakes; dealing with problems; being polite
  • Hotel: reservations; checking in; giving information
  • Money: changing money; explaining the bill
  • Traveling around
  • Problems! Helping clients in trouble; dealing with complaints; dealing with difficult customers

Intermediate

  • Types of accommodation
  • Hotel facilities
  • Staffing and internal organization
  • Reservations and check-in
  • Hotel and restaurant services
  • Money matters
  • Dealing with complaints
  • Off-site services
  • The business traveller
  • Conferences
  • Tour operation: planning
  • Tour operation: execution

Sample Timetable

Monday Tuesday Wednesday Thursday Friday
09.00-10.30 General English General English General English General English General English
11.00-12.30 General English General English General English General English General English
13.00-14.30 English for Tourism English for Tourism English for Tourism English for Tourism English for Tourism

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English Language Courses We aim to take full advantage of our wonderful location to extend your English learning experience out of the classroom and into the city itself. In addition to the normal, classroom-based course timetable students are also offered the opportunity to participate in other aspects of the social and cultural life of the islands. Valletta is a small city and all of its places of interest are within easy walking distance of the school. We see our city as a unique and accessible language-learning resource as well as providing a central location from which to explore the islands' many other attractions.

We offer different types of English language courses at all different levels to accommodate the diverse goals of our students.


General English Courses
Business English Courses
Preparation For Examinations
Work Placement

English for Tourism
English for Teachers
TEFL Courses
Junior Summer Program

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Location & Facilities
Teaching Method
English Levels
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General English
Business English
Exam Preparation
Work Placement
English for Tourism
English for Teachers
TEFL Courses
Junior Summer Program
Activities
Accommodations
Dates and Fees
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