Arrival and Departure Dates
We recommend that you arrive the day prior to the start of your course and leave the day following your last class. However, if necessary we can usually arrange a few extra days with your host family before or after your course.
It is understood that any participate in a our program will obey the laws of the host country. This of course forbids the use of illegal drugs and alcohol consumption by minors. Students are expected to be courteous and respectful at all times and abusive behavior will not be tolerated. The School reserves the right to expel (without refund) any student whose behavior violates the school's policies or those of special program providers, tour operators, etc. Furthermore, any expenses incurred by the IPSA and school in terminating the program of a student who violates the policies and rules of conduct will be the responsibility of the participant.
We advise students to take out medical and personal insurance before leaving their home country. Citizens from the European Union are entitled to free medical care in Italy if they hold an E111 Form which can be obtained from their local health authority in their home country before departing for Italy.
Citizens not of the European Union must conform to the requirements issued by the Italian Government. Details can be obtained at their local Italian Embassies. The school has insurance for those liabilities expressly imposed by Italian law and for in-door and out-door activities organised by the school.
Group lessons are usually held in the mornings, however on occasion (generally during high season) these group lessons may be scheduled in the afternoon. Individual lessons are generally held before or after group classes. In the rare event that a student arrives, takes the entrance exam and is the only student for a particular level, that student's tuition cost will be converted to private one-to-one lessons. The standard 4-hour course will be converted to 2 hours of individual tuition. In the event that there are only 2 students for a particular level, the number of hours for the class will be reduced by 1 hour per day (for example: 3 hours instead of 4 for the Standard class) given the more intense nature of a small class size.
Classes are normally not held and school facilities are closed on national holidays. Should a national holiday fall on a class day those hours are not recoverable by group students. Private students can reschedule those hours.
Finding accommodation is a free service for all students regularly enrolled.
All housing is on a first reserved first served basis and is strictly booked from week-end to week-end. On the day of departure students must vacate their accommodation by 10.30. The school acts only as an intermediary regarding the lodgings, and takes no responsibility regarding the relationship between the renter and the student. All of the accommodations available through the school have been selected by our Accommodation Manager, according to our Inspection Scheme for cleanliness, comfort, and location. Since all accommodations are privately owned and operated, there are minor differences in amenities, but all meet a standard level of quality and convenience and are regularly checked by our school. In matching housing needs with what is available, everyone must keep in mind the seasonal and limited nature of housing resources in Taormina, not to mention the modest price that students pay for their accommodation In case of complaints, a student can address our administrative office to talk to the Apartment Manager. The policy for complaints is on display in our school administrative office.
Refund of Accommodation fees after arrival:
No refund is allowed for a delayed arrival or premature departure.
Should a student withdraw from his/her accommodation after arrival without satisfying the Administration Office with a valid motive, a 4 week notice is required. In this case, any accommodation fees paid in excess of this period will be refunded in full, less a cancellation fee of 150 Euro. In the event of a fully justifiable reason for withdrawal, with the help of our Apartment Manager, the Administration Office will move the student to another apartment or find an alternative solution.
This service must be reserved at least one week in advance of arrival.
All last minute flight changes or late flights (on Saturdays and Sundays) must be immediately communicated directly to the taxi service. The telephone number of the taxi service is always provided by our office to the booking part who is responsible for informing the taxi service. The school is not responsible if the student does not follow the conditions given. This service is not cancellable within 48 hours of your arrival.
Postponement and Changes of Courses
The office must receive written notification at least 14 days before your course begins in order to transfer your reservation to a later course date. The school reserves the right to levy an additional administration fee to cover the costs of any changes that are requested to pre-booked courses or accommodation after we have confirmed the student's place in school. It is possible to upgrade the course for a more intensive course during the study-stay but the contrary is not possible, without paying an additional administration fee.
Program Cancellation before the course starting date:
Cancellation fees are charged as follows, and any balance is refunded less non-refundable items and bank fees and payment processing charges (if any). Any refunds will be made within 30 days of cancellation notification.
- 30 or more days before the course begins: 200 Euro cancellation fee;
- 20 or more days, but less than 30 days before the course starting date:
cancellation fee in the amount of 200 Euro + 30% of the program fees;
- more than 7, but less than 20 days before the course starting date:
cancellation fee in the amount of 200 Euro + 50% of the program fees;
- There is no refund if the cancellation received 7 or less days before the course starting date.
In no case money will be refunded once the course and/or lodging has started. No refund can be given for partial attendance or the discontinuance or interruption of a course.
It is a basic stipulation of the agreement/contract between students and IPSA or consortium member schools or representatives, that neither IPSA, nor any of its member schools or representatives, is liable to the students in cases where IPSA or the school is unable to fulfill any services to which they are contractually bound because of labor disputes or other reasons beyond their control.
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