Areas of focus in this course include telephone communication, meeting and event organising, note taking, email, fax and letter writing, customer relations and topic areas essential for the day-to-day inter-company communication where English is the common language.
English for Secretaries is offered as one-to-one private Platinum English language Course for Professionals. You can choose a private Platinum course with 15, 20, 25, 30 or 35 one-to-one lessons a week. This course can be combined with mini-group General English and/or Business English Platinum courses. In this case, we recommend a combined Platinum Plus course. You will learn General and/or Business English in mini-group with other executives and professionals and English for Secretaries in private classes (you can choose 1, 2 or 3 one-to-one lessons a day in addition to the group Platininum classes). English for Secretaries is also available as a closed mini-group course for 3 to 5 students arriving together.
||Skill: Speaking / Listening
Fine-tune course content
Welcoming & Entertaining
Clients. Hosting visits.
Identifying client needs.
Formal language. Style and register.
|Telephone Language &
Skills. Speaking / Listening
Filtering incoming calls
Diverting / Blocking unwanted calls
Apologising, making excuses, taking messages
Dealing with difficult clients
Giving/ asking for opinions.
Turn-taking & interrupting.
Summarising & concluding.
Speaking / Listening / Writing
Making travel arrangements
Dealing with Participants
Reading / Speaking
Managing Several Bosses
|Videoed Simulation: Difficult phone calls
Authentic phone call practice.
1st & 2nd Conditionals
Making recommen - dations
Discussing cause and effect
|Dealing with a crisis
Enlisting colleague assistance.
Fluency practice, feedback and remedial work on grammar and pronunciation
Handling the visiting client.
|Performance, error analysis and group feedback.
Writing emails, from draft to corrected.
Responding to replies
|Oral and written consolidation of week's vocabulary, function and grammar.
||Skill: Listening & Speaking.
|Skill: Listening & Writing
Minutes of the meeting.
From note to text
Taboos and good practice
|Skill: Speaking & Listening
Welcoming, Small talk, Introductions, Looking after guests. Saying goodbye
|Group viewing and discussion on performance.
Error analysis and oral feedback.
Cancelling, rescheduling and confirming
Editing: Rough draft, proofreading, corrections
|Learner training: Using a mono-lingual dictionary, vocabulary files, storage and retrieval
||Videoed Role play of above
Error analysis and feedback
|Platinum Farewell Party:
Authentic Social English Practice