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This program will prepare you for a career in the Hospitality Industry. The program is nationally & internationally endorsed. It follows the guidelines of the American Hotel Motel Association.
Graduates of this program usually find employment in the Front Desk of a hotel or resort.
Students have worked for Holiday Inn, Novotel, Banff Springs Hotel, Sheraton and Ramada. Work experience can be gained by participating in our Work Internship program.
Your English will improve greatly with extra homework & private speaking time with a Certified instructor. Complete effective and challenging teaching assignments and projects.
Study English and then meet with a qualified instructor privately after school to complete your Hospitality Certificate.
General Information
- Maximum class size: 5 students
- Schedule: Monday to Friday, 9am to 3pm (1 hour lunch)
- Intensity: 5 hours per day/25 hours per week (full time)
- Durration: 12 weeks
Curriculum:
- Introduction to Hospitality
- history of hospitality
- major companies in tourism & hospitality
- current affairs in the industry
- development and classification of hotels
- food and beverage operations
- hospitality marketing
- hospitality sales and advertising
- rooms division operations
- housekeeping operations
- restaurant operations
- beverages
- gaming and casinos
- conventions and group business
- marketing and human resources
- leadership and management
- Front Desk Operations
- front desk positions
- front desk operations
- reservations
- registering guests
- front office responsibilities
- front office accounting
- check out and account settlement
- front office auditing
- planning and evaluating operations
- revenue management
- managing human resources
- Hotel Front Desk Reservations (Holiday Inn)
- qualifying guests
- check in procedures
- check out procedures
- dealing with walkin guests
- telephone front desk techniques
- personlizing guest transactions
- upselling
- creating/changing guest folios
- booking guests
- creating packages
- dealing with groups and group blocks
- city ledgers
- travel agents
- housekeeping and maintenance
- voiding transactions
- accounting procedures
Tuition Fee includes:
- Private tutoring sessions
- Study materials
- Certificate (for each section taken)
- Various school trips to hotels
- Optional volunteer opportunities
- Career development assistance
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