Tour Guide Training Program

This four-week program is designed for international and Canadian students who hope to work with English in the Tourism Industry. It is often difficult to find employment in tourism, which requires experience, strong language skills and specific qualifications. English classes will be held in the morning from 8:30 - 11:30 covering topics such as: tourism-related vocabulary, guiding language, confidence in public speaking as well as resume preparations. These classes are open to students of all English levels. In the afternoon from 12:30-15:45 students will enjoy guide-training classes including field trips with professional guides. On Fridays, there will be full-day sightseeing tours and students will gain more knowledge about the Rocky Mountains.

Tour Guide Training Professional Program Topics Include:

  • resume preparation
  • the people, geography and attractions of Canada
  • directions and general inquiries
  • effective telephone communication
  • airlines, airports and air tickets
  • hotel services and amenities
  • checking in and checking out
  • the language of hospitality staff
  • types of rooms and accommodation
  • scheduling and keeping schedules
  • tourism and eco-tourism
  • receiving complaints and offering apologies
  • Parks Canada services and management

Tour Guide Professional Program Schedule

Week 1 Monday Tuesday Wednesday Thursday Friday
8:30-11:30 English Class: Working in Canada English Class: Preparing a Resume English Class: Using the Telephone English Class: Directions and General Inquiries
- Quiz -
Full Day Tour of Banff
12:30 - 15:30 Guide Class: Introduction to Guiding in Canada Guide Class: Introduction to the Tour Industry Guide Class: Canadian Geography Guide Class: Canadian Hotels

Week 2 Monday Tuesday Wednesday Thursday Friday
8:30-11:30 English Class: Transportation and Scheduling English Class: Tourism and the Environment English Class: Room Types, Confirming, and Double-Checking English Class: Hotel Services
- Quiz -
Full Day Tour of Columbia Icefields
12:30 - 15:30 Guide Class: Transportation (Airlines, bus, train, etc.) Guide Class: Tour Arrangement Procedures Guide Class: Visit to a hotel for a site inspection Guide Class: Manners + Etiquette
- Quiz -

Week 3 Monday Tuesday Wednesday Thursday Friday
8:30-11:30 English Class: Hotel Staff (guest speaker) English Class: Apologizing, Complaining + Restaurant English English Class: Airlines, Airports and Air Tickets
- Quiz -
10 min Presentation
Full Day Tour to Calgary Airport
Full Day Tour of Yoho National Park
12:30 - 15:30 Guide Class: Introduction to Canadian History, Economics and Politics Guide Class: Preparing to Guide - Procedures and Travel Law Guide Class: Troubleshooting - Part 1 - Travel Insurance - Guest Speaker

Week 4 Monday Tuesday Wednesday Thursday Friday
8:30-11:30 English Class: Room Furnishings English Class: Hotel Check-In and Check-Out English Class: Review English Class: Oral + Written Test Full Day Student-Guided Tour of Columbia Icefields --
Certification
12:30 - 15:30 Guide Class: Canadian Rocky Mountains Heritage Interpretation Guide Class: Trouble Shooting - Part 2 - Emergency Medical - Guest Speaker Guide Class: Review Guide Class: Written Test

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